Position Title

Support Staff - C.H. - PIPBHC - Nacogdoches, TX

Position Number

P #1499

General Description

This position interacts daily with the public, visitors to the office, and Burke staff.  This position requires support staff to maintain an effective working relationship with consumers and staff.  Responsibilities include answering multi-line phones and directing calls to various staff and/or answering requests for Burke services; while demonstrating good telephone etiquette, and other verbal and written communication skills.  This position requires support staff to maintain confidential data, as required by agency policies and procedures.  Other responsibilities include data entry; maintaining, processing, and scanning records; managing supplies, equipment, and vehicles; assisting supervisor in data gathering, completion of reports; as well as performing other miscellaneous duties.  The position is under the direct supervision of the Project Manager.

This position is currently funded through 09/30/2028 and will be up for renewal at that time.

Education

Required: Graduation from an accredited high school or its equivalent.

Experience

Required: One (1) consecutive year of responsible general office experience, receptionist skills, and computer skills.

Preferred: Two (2) or more consecutive years of receptionist/office experience, proficiency in Word and Excel, some college hours in the Human Service field, six (6) months' clerical experience in a medical and/or mental health setting, and experience with medication management and medical terminology.

Preferred: Bilingual  

Licenses/Certifications

Required: Valid Texas driver's license.

Special Requests or Comments

Required:  Must have visual and auditory skills sufficient to interact with consumers and staff, to type efficiently and utilize computer.  Must have mobility to sit or stand for prolonged periods of time and to bend, reach, lift (up to 25 pounds) for carrying charts, supplies, and equipment. Fine motor skills required for legible writing.

Physical Requirements

Required: Sight, hearing, talking, lifting up to 25 pounds, walking, driving a vehicle, and hand/finger dexterity.

Hours

Monday - Friday; Generally, 8:00 a.m. - 5:00 p.m.

Salary

$25,750 annually.